- KM Enabled Business Process Improvement Project for its People Division
Provide KM-BPI Consulting Services to the Staffing and C&B teams; services include
- Conduct workshops with key user to define the As-Is process.
- Recommend Improvement Opportunities and design the To-Be process with systems recommendations.
- Develop Role Based Operating Procedures and suggested KPIs; Communicate all deliverables and recommendations to People Division users and Business Process & Systems teams.
- Recommendations and To-be process maps are compiled as an Operation Manual for the People Division.
- The operation manual was used as business requirements for an HR Management System project the following year.